PRIVACY POLICY:

We at Santuary New Brunswick respect and are committed to protecting your privacy. We may collect Personally identifiable information(PII) when you use our site. We will never sell or share PII with anyone. All information that we may collect such as names, phone numbers, delivery addresses, and email addresses remain strictly confidential and are used for the sole purpose of providing services to those respective customers. Any credit card information that is provided for transactions is never stored on this or any other site.

SECURITY POLICY:

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) protocol is the industry standard and among the best available today for secure commerce transactions. It encrypts all of your personal informarion, including credit card number, name and address, so that it cannot be read over the Internet.

RETURN POLICY:

Customers who receive the wrong order, or their order is in some way unsatisfactory, please call Sanctuary immmediately and we will be happy to replace your order, or exchange it for something different. Please note, if the customer has completed or near completed his/her order, there will be nothing Sanctuary will be able to do at that point.

DELIVERY POLICY:

At Sanctuary, We do our best to expedite delivery orders to ensure the quality and freshness of our food when it arrives at your door. Because of the variation in volume of delivery orders we recieve during any given hour, delivery time can vary. The expected maximum wait time is stated on the "Thank You" page after a customer places an on-line order and is updated according to the volume level at that time.

All deliveries are made via our own private carrier and the service is offered as a convenience to our customers.

Store Hours and Scheduled Closings:

Store Hours

• Sunday thru Wednesday - 11AM to 2AM (delivery until 1AM*)
• Thursday thru Saturday    - 11AM to 4AM (delivery until 1AM*)

Closings

Scheduled closings are Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day.

*Conditions permitting

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